Scanner Studio Support

Version: 1.0

Effective Date: 2026-07-29

Last Updated: July 24, 2026

1. Getting Help

Scanner Studio is operated by GuangZhou Netum Electronic Technology Co., Ltd.(迅镭（广州）智能科技股份有限公司). If you encounter an issue while installing, connecting, or using the App to configure a compatible NETUM scanner, please contact us using the details below.

2. Contact Information

• Operator: GuangZhou Netum Electronic Technology Co., Ltd.(迅镭（广州）智能科技股份有限公司)
• Contact Address: The entire 6th floor and room 301 on the 3rd floor of Building 1, No. 51 Xiangshan Avenue, Ningxi Street, Zengcheng District, Guangzhou.
• Support Department: Customer Service Department
• Support Email: support@netumscan.com
• Customer Service Phone: 400-888-2360

3. Information to Prepare

To help us investigate efficiently, please provide:

• the Scanner Studio version and mobile operating system version;
• the scanner model and firmware version;
• the time of the issue, steps performed, and reproduction conditions;
• any displayed error code or a redacted diagnostic log exported by the App.

Do not send complete scanned content, full raw bytes, plaintext device identifiers, customer records, or other sensitive business data through ordinary email or support tickets. When diagnostic information is required, use the App’s redacted log export whenever possible.

4. Support Scope

We can assist with:

• App installation, updates, permissions, and basic use;
• discovery, connection, initialization, and connection issues for supported devices;
• configuration, templates, and offline delivery within the device’s supported capabilities;
• diagnostic logs, error messages, and troubleshooting.

Feature availability depends on the scanner model, firmware version, SDK capabilities, and App version. A feature marked as unsupported, pending confirmation, or requiring a firmware update is not guaranteed to work on the current device.

5. Service Notice

Use of Scanner Studio is also subject to the Scanner Studio User Agreement and Scanner Studio Privacy Policy. Information you voluntarily provide during a support request will be handled in accordance with the Privacy Policy.